Welcome to the New Service Desk: Faster, Clearer, and More Helpful
Discover the revamped Service Desk with faster solutions, real-time updates, and smarter request handling to enhance your support experience. Visit today to explore the new features!
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News: Switch of Forum to 'Read-only' Mode
Jost Hanken
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As of June 30, 2025, our forum is now read-only. For technical support, use our Service Desk. For product feedback and community discussions, visit our new Community Area.
Released: Service Desk for Support Tickets, FAQs and Community Exchange Now Available
Jost Hanken
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We're excited to announce the launch of our new Service Desk, your central hub for faster, more efficient support! This platform offers accelerated resolution through tickets, and enhanced self-service with comprehensive FAQs, and a new community area.
New Support Platform Service Desk in Closed Beta - Register now!
Jost Hanken
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Join our closed beta for the Service Desk, the new platform for faster ticket resolution and improved support! Register by March 28th to test and provide feedback on our new system.
Operational Adjustments during Christmas Season (18/12/2024 - 08/01/2025)
Jost Hanken
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To ensure that your business runs smoothly during Christmas season, we will be making various operational adjustments from 18/12/2024 to 08/01/2025. We wish you a joyful and prosperous holiday season!
Operational Adjustments during Black Week | All the best for the upcoming Peak Season!
Jost Hanken
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To ensure that your business runs smoothly during the peak season, we will be making various operational adjustments from 13/11 to 03/12. We wish you every success for Black Week 2024!
EOL / EOM: mailbox.org by plentysystems AG
Jost Hanken
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The support and management of mailbox.org mailboxes through plentysystems AG will be discontinued per 31/03/2025. You have the option to transfer the management and payment directly to mailbox.org at no additional costs.
Released: Improved Email Delivery - Higher Speed, Reliability and Efficiency
Jost Hanken
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We have switched to a new, optimized email service that operates completely independently of other components. This means you’ll now benefit from faster and more reliable email delivery—whether it's order confirmations, notifications, or newsletters.
News: End of Cooperation with Userlike
Jost Hanken
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After careful consideration and evaluation, we have decided to end our cooperation with Userlike. This decision is based on various factors, which we explain here.
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