Experience Precision Assistance with the New Version of the Support Chatbot
Experience precision assistance with our newly updated Support Chatbot, designed to provide reliable, accurate answers directly from our official documentation.
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Welcome to the New Service Desk: Faster, Clearer, and More Helpful
Jost Hanken
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Discover the revamped Service Desk with faster solutions, real-time updates, and smarter request handling to enhance your support experience. Visit today to explore the new features!
News: Process for Submitting Ideas and Feedback Goes Into Standard Operation
PlentyONE
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The new structured idea and feedback process is now live! Over 200 ideas were submitted in the test phase, with over 50 already added to the development backlog. Keep submitting and voting to help shape PlentyONE!
Released: Improved Request Form on Service Desk for Greater Efficiency in Resolving Your Requests
The Service Desk request form is now expanded and optimized! More detailed fields and AI-powered prioritisation mean faster responses and fewer follow-ups, ensuring critical issues are resolved quickly.
New Process for Feature Requests: Submit Your Ideas in a Targeted Way
PlentyONE
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We've introduced a new, structured process for submitting ideas! Use the Product Information Hub or the backend feedback function to share your suggestions, which can then be publicly voted on.
News: Switch of Forum to 'Read-only' Mode
Jost Hanken
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As of June 30, 2025, our forum is now read-only. For technical support, use our Service Desk. For product feedback and community discussions, visit our new Community Area.
Released: Service Desk for Support Tickets, FAQs and Community Exchange Now Available
Jost Hanken
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We're excited to announce the launch of our new Service Desk, your central hub for faster, more efficient support! This platform offers accelerated resolution through tickets, and enhanced self-service with comprehensive FAQs, and a new community area.
Released: New Product Information Hub Widget incl. Announcement Feed & Roadmap in Backend
Ingo Röger
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Our enhanced Product Information Hub widget is here! Redesigned to match our new backend, it now includes the product roadmap and direct feedback submission, alongside announcements. Access it via the loudspeaker symbol in the main navigation to stay on top of all the news.
News: New Service Concept is Launching
Aye Stephen
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We're launching the new ticket system for service inquiries starting May 30th, replacing the forum for support. Alongside this, a new community platform will be available for discussions and feature requests. The old forum will close on June 30th.
New Support Platform Service Desk in Closed Beta - Register now!
Jost Hanken
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Join our closed beta for the Service Desk, the new platform for faster ticket resolution and improved support! Register by March 28th to test and provide feedback on our new system.
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