Messenger automation: “Done” filter + “Set to done” action added
Change The Status column, in which the processing status of the message is indicated by the green or blue dot, has been renamed Done . New The Done filter...
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EOL Service units
In the beginning of March 2024, we will remove the service units functionality for existing customers from the Setup » CRM » Service units menu. In the past,...
Our recurring format returns in 2024: The Monthly Product News are back! 🚀
Our monthly status report straight from the plentysystems product world: Discover the latest releases and features and find out which functionalities are currently under development. ✔ Extension of item export for Galaxus ✔ New authentification method oAuth for OTTO Market ✔ Further fields in item catalogue ✔ Expert mode in EmailBuilder for even more individual designs ✔ eBay integration in Messenger for central customer communication ✔ TWINT payment integration through mollie plugin
Expert templates available in EmailBuilder
You now have the option of creating expert templates in the EmailBuilder. These allow you to design your emails even more individually.
Messenger: eBay integration available
The groups 3 available for the Messenger have been extended by the eBay group. Activate the eBay group in the Setup » CRM » Messenger » Groups, types and...
Messenger: Receiver search extended to include external order ID and external number (contact)
In the Messenger, the external order ID and the external number saved in the contact details are now also taken into account when you enter the corresponding...
Messenger: External order ID is detected for OTTO, Kaufland and eBay orders
The assignment of the external order ID previously only worked for Amazon orders. The detection has been extended so that external order IDs from OTTO, Kaufland and eBay are now also recognised and assigned accordingly.
New variables available in EmailBuilder
The variable Serial numbers has been added to the EmailBuilder. This variable returns all serial numbers that are saved at the item, separated by comma.
Contact UI: “Customer notes” portlet available
Asad Hemke
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In the Contact UI, you can now add the customer notes portlet via the MyView. In this portlet, you can save internal notes for the respective contact.
Conversation history available in Messenger
As of now, a conversation history is available for each Messenger conversation.
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