Instant Answers, Seamless Handover: New AI-assisted Support Experience on the Service Desk

The Service Desk now answers your inquiries instantly and hands over to our support team seamlessly. No waiting for a first reply, no repeating yourself.

Released: Improved Request Form on Service Desk for Greater Efficiency in Resolving Your Requests

The Service Desk request form is now expanded and optimized! More detailed fields and AI-powered prioritisation mean faster responses and fewer follow-ups, ensuring critical issues are resolved quickly.

Released: Receiving PlentyONE Emails in Messenger

Mails from PlentyONE sent to a system email address (login with PID & user name) can now be retrieved in the messenger, which allows you to receive important notifications.

Released: Expansion of login options with PlentyONE credentials

From now on, it is possible to log in to all other PlentyONE services with credentials consisting of PID, username and password, providing seamless access to the Product Information Hub and further applications.

Released: New Global Roles for Simplified User Management

The setup and management of user permissions is now even easier and more efficient with the new global roles. These can also be used as templates for custom roles.

Removal of Email queue respository summary

The log entry providing a summary of errors during the daily email dispatch, will need to be removed for performance optimization. To still receive these error logs alternative settings are required.

Released: New Text Editor in all new User Interfaces

We are excited to announce the release of our new text editor for all user interfaces to ensure plentysystems remains at the forefront of technology.