Action Required in Your Shop: Ensure Compliance with EU Directives with the New Withdrawal Button
On 19 June 2026, the new EU Consumer Protection Directive (EU 2023/2673) goes into effect. Anyone operating a B2C online shop in the EU will then be legally required to offer customers a highly visible and easily accessible way to withdraw from contracts – without requiring them to log in first. Ignoring this rule exposes your business to expensive legal warnings and heavy financial penalties. A standardised solution is now available in our latest Shop generation and plentyShop LTS.
Seamless legal compliance: Integrated withdrawal button for plentyShop and Shop
This update ensures your webshop easily ticks all the boxes required by the new directive, letting you focus entirely on scaling your operations.
- Frictionless access: Login-free withdrawal for consumers Your customers can now initiate a legally compliant withdrawal with just a few clicks – no log-in required. This removes barriers for buyers and fulfils the strict requirements of the EU directive.
- Continuous visibility: Static placement in the footer layout You can embed the withdrawal button directly within a static, permanently visible area of your layout, ideally the footer. This guarantees that visitors can easily spot the legally mandated option at any time.
- Less manual overhead: Direct form redirection & automated confirmations Clicking the button takes users straight to the online withdrawal form. Once submitted, an automated background workflow instantly triggers and sends a confirmation email, keeping your compliance loop seamless without manual intervention from your team.
Take action now: Here's how to update your webshop
Update your system today to benefit from this integrated compliance feature:
For plentyShop LTS users: Update your system to at least version 5.0.79.
👉 Read plentyShop LTS Integration Guide
👉 View plentyShop LTS 5.0.79 Changelog
For users of the new shop: Update your shop to at least version 2.29.0.
👉 View Shop v2.29.0 Release Notes
Important note for custom themes
If you or your agency use highly customised webshop themes, these elements might not appear automatically. You will need to apply the changes manually using our reference implementations.