Reliable order imports are the foundation of efficient fulfilment. To ensure no order is left behind, we have refactored and modernized our order retrieval logic for both Fulfilment by Amazon (FBA) and Merchant Fulfilled Network (MFN). These architectural improvements increase the resilience of your order management and minimize the risk of missing data.
Robust FBA imports with multi-layered backup
Our investigation into recurring FBA import issues revealed that some Amazon reports are generated with a delay, causing them to fall outside the standard "rolling window" of our previous fetch logic.
Here's what's new: we have introduced a new backup process that specifically scans for "late" orders.
This is how you benefit: This dual-layered approach significantly reduces the risk of missed FBA orders, ensuring your reporting and inventory remain accurate.
Resilient MFN order synchronisation
We have completely refactored the way MFN orders are synced between Amazon and our order management system. The previous implementation lacked the necessary resilience to recover gracefully from process interruptions.
Enhanced Recovery: The revamped implementation is designed to be "self-healing." If an import process is interrupted, the system can now accurately resume from where it left off.
This is how you benefit: This eliminates the occurrence of partly imported or missing orders, providing you with a reliable source of truth for your merchant-fulfilled business.
These are structural stability enhancements handled entirely by our development team, so there is no action required on your part. You will continue to manage your orders exactly as you do today, but with significantly improved "digital plumbing" running in the background.