In a cross-border multichannel strategy, speed and linguistic flexibility are the cornerstones of excellent customer support. However, handling multilingual inquiries and catching up on long conversation threads can be time-consuming for support teams. To maintain a competitive edge, you need tools that help you communicate faster and smarter without leaving your central workspace.
Providing a smarter and more global communication hub
Our goal is to integrate advanced generative AI directly into the PlentyONE Messenger to streamline your daily support operations. By leveraging high-performance text models, we enable your team to break down language barriers instantly and tailor every response to the specific needs of the situation, ensuring professional and efficient communication at all times.
Boosting efficiency with new AI capabilities
- AI Translate: Break through language barriers by translating entire incoming conversations or polishing your outgoing drafts into the target language with a single click.
- AI Summarise: Save valuable time on long threads by generating concise summaries of the entire message history to get up to speed instantly.
- Suggest Reply & Refinement: Adjust your tone and detail level in seconds. Whether you need to expand a short note, shorten a long draft, or make your message more formal or friendly, the AI provides the perfect suggestion.
- Integrated Workflow: Access these tools directly within the Messenger interface for a seamless experience.
Responsible AI and data security
We believe in innovation with integrity. These tools are built on high-performance infrastructure from AWS, adhering to international standards (ISO 27018, SOC 2). While the AI acts as a powerful assistant, it is designed for a "human-in-the-loop" workflow, ensuring you remain in control and compliant with GDPR obligations.