Action Required in Your Shop: Ensure Compliance with EU Directives with the New Withdrawal Button

On 19 June 2026, the new EU Consumer Protection Directive (EU 2023/2673) goes into effect. Anyone operating a B2C online shop in the EU will then be legally required to offer customers a highly visible and easily accessible way to withdraw from contracts – without requiring them to log in first. Ignoring this rule exposes your business to expensive legal warnings and heavy financial penalties. A standardised solution is now available in our latest Shop generation and plentyShop LTS.

Seamless legal compliance: Integrated withdrawal button for plentyShop and Shop

This update ensures your webshop easily ticks all the boxes required by the new directive, letting you focus entirely on scaling your operations.

• Frictionless access: Login-free withdrawal for consumers Your customers can now initiate a legally compliant withdrawal with just a few clicks – no log-in required. This removes barriers for buyers and fulfils the strict requirements of the EU directive.
• Continuous visibility: Static placement in the footer layout You can embed the withdrawal button directly within a static, permanently visible area of your layout, ideally the footer. This guarantees that visitors can easily spot the legally mandated option at any time.
• Less manual overhead: Direct form redirection & automated confirmations Clicking the button takes users straight to the online withdrawal form. Once submitted, an automated background workflow instantly triggers and sends a confirmation email, keeping your compliance loop seamless without manual intervention from your team.

Take action now: Here's how to update your webshop

Update your system today to benefit from this integrated compliance feature:

For plentyShop LTS users: Update your system to at least version 5.0.79.

👉 Read plentyShop LTS Integration Guide

👉 View plentyShop LTS 5.0.79 Changelog

For users of the new shop: Update your shop to at least version 2.29.0.

👉 Read Shop Integration Guide

👉 View Shop v2.29.0 Release Notes