Instant Answers, Seamless Handover: New AI-assisted Support Experience on the Service Desk

AI-assisted conversations now elevate your support experience on the Service Desk. You start the conversation immediately and get help from your very first message, without waiting for a first reply from our support team. If the answer doesn't resolve your enquiry, our team takes over.

From your question to a resolution in one conversation

Type your enquiry on the home page of the Service Desk, and you instantly receive an answer, together with a list of related articles. If you need more detail, ask a follow-up question, and the conversation moves into a chat window. There, the chatbot works with you towards a resolution and hands over to our support team whenever needed.

This chatbot lives in the Service Desk and is separate from the AI Assistant in your PlentyONE system. It specialises in support enquiries, is trained on our documentation, and continuously learns and expands its knowledge.

Instant answers, seamless handover

Here's how you benefit from these changes:

• Instant answers: Every inquiry gets a first answer right away, with related articles for more detail.
• Follow-up questions welcome: Refine your request and follow-up on replies in the chat until you have your solution.
• Handover without repetition: Our support team stays right behind the chatbot and takes over whenever the chat doesn't resolve your enquiry. The team receives the full conversation, so you never explain your issue twice.
• Replies you won't miss: Our team replies in the same chat. An unread badge and a notification sound alert you to new messages, and if you're offline, you receive an email. Your chat history stays available, so you can return to past conversations at any time.

Our top priority: Resolving your support enquiries quickly and thoroughly

Resolving your enquiries on how to operate PlentyONE remains our top priority, and these changes get you to a solution faster. Next time you encounter an issue, head to the Service Desk at help.plentyone.com and describe your enquiry in full sentences.