Released: Importing OBI Buyer-initiated Cancellations and Returns

We’ve made managing your OBI orders even more efficient! Our new feature automatically imports buyer-initiated returns and cancellations from OBI into PlentyONE, eliminating the need for manual checks and improving workflow efficiency. Starting today, all customers on can benefit from this feature.

Here's why this matters

• Save Time: No need to frequently check the OBI backend.

• Streamlined Processing: Manage returns and cancellations directly in PlentyONE.

• Centralized Data: Keep all relevant order details in one place.

• Faster Customer Response: Quickly act on returns and cancellations.

• Ensure Compliance: Aligns with OBI’s contractual requirements.

Here's what you need to do

• Activate Notification Subscription in the OBI settings to start automatic imports.

• Configure Import Status to fit your workflow needs.

• Map Return Reasons to ensure smooth processing of OBI returns.

This feature simplifies your return and cancellation management, saving you time and effort. Activate it today and optimize your OBI integration!

More details in the changelog: OBI Buyer Returns and Cancellations